Service resumed
We are now resuming a 'nearly' normal service.Through the pandemic Mayne Gas Heating have continued to operate, but on a reduced service to help protect our customers and employees. We have been working hard to prioritise emergencies and put the needs of our most vulnerable customers first – no matter what.
As the lock down is starting to ease, we are now able to offer a wider service to all new and returning customers. We will still prioritise those most in need, i.e. the vulnerable or those without heating or hot water. But we are now also able to offer new boiler installations, and boiler servicing, air source heat pumps, kitchen & bathroom services and other plumbing help.
How is Mayne Gas Heating LTD keeping customers safe during engineer visits?
When you book an engineer appointment, we’ll ask if anyone at the address the engineer will be working at:
Has been diagnosed with Covid-19
Has been advised to self-isolate
Is at higher risk – i.e. over 70, diabetic etc
If you answer ‘yes’ to any of these questions, we’ll work with you to assess your need for an engineer visit before deciding what to do next.
Our engineer will also call you on the day of your appointment and ask the same set of questions, in case anything has changed since you booked.
When an engineer does visit a customer’s home, they’ll take additional precautions – including hand-washing – before, during and after the appointment. They’ll protect you and your family members by keeping a safe distance at all times – and we ask you to do the same.
Our top priority is still to protect both our employees and our customers.
