Website privacy policy
This website privacy policy describes how Mayne Gas Heating Ltd obtains, stores and makes use of the information you provide when using or interacting with our website, maynegasheating.co.uk
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.
This website privacy policy was updated on: 20th October 2022.
If you have any questions about this policy, please email admin@maynegasheating.co.uk or write to: 2 King Edward Street, Grimsby, DN31 3JD.
Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
Data collection
We collect different types of information for various purposes to provide and improve our service to you.
PERSONAL DATA
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Cookies and Usage Data
USAGE DATA
We may also collect information how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
TRACKING & COOKIES DATA
This site may use cookies or browser tracking technologies to provide a better overall user experience. This information allows us to continue modifying the site to meet end user browser types, operating systems, and frequency of visits. Personal information cannot be collected by these methods unless expressly provided by the end user. Aggregate cookie and tracking information may be shared with third parties.
A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website.
Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.
We use cookies (and sometimes other similar technologies) to:
Monitor your use on our website and gather analytics to help us improve your browsing experience
Remember your preferences to personalise your visit
Identify whether you are signed in to our website
Personalise our website and display information relevant to you
Help us improve the usability of our website
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
COOKIES ON THIS WEBSITE
Cookie Provider Description Expiration
First-party cookies
cookies Acknowledged choice to hide cookie policy notification, only set when notification has been acknowledged. 6 months.
Third-party cookies
utma Google Used to determine unique visitors of this website, the cookie is updated with each page view. 2 years from set/update.
utmb Google Used to established and continue a session with the website. 30 minutes from set/update.
utmz Google Stores how you reached the website such as a website search engine, email link etc. 6 months from set/update.
utmx Google This cookie is used to help us test and experiment with different looks/styles of our website. This is only set when required. 2 years from set/update.
This policy applies only to interactions taking place via the web site, and does not govern offline interactions.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
How we use this data
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
Customers’ information kept includes names, phones numbers, email addresses, home addresses, and any relevant special requirements (e.g. disabilities that limit an engineer’s access to a property) a customer has. We don’t keep any customer credit or debit card information, other than that displayed on receipts, and a log of card payments we have received. Job history information is also kept, detailing work we have carried out at a property.
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
Opt-in to receive marketing communications from us by email, telephone, text message or post
Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post
How we obtain this information/who obtains it
When a customer books in with office staff, typically over the phone, we request the above information in order to send an engineer to their property, and to be able to contact customers with quotes for work, invoices, service reminders, review requests and statements. We ensure our customers are aware as to why we obtain the information and do not send them spam or unauthorised marketing material. We also obtain information through our website enquiry service and through email. Occasionally a customer may stop an engineer on the street and so we obtain their information first hand.
Why do we collect and store this information?
We collect the customer information to be able to carry out our services for them. We collect emails to reduce our post outgoings when contacting customers, so we send invoices, statements, quotes, review requests, service reminders, and respond to customer queries, through this medium.
Where our information is stored/ how we protect it
We use external company programs for our CIS software; we have a library of customers stored in a SimPro database. SimPro is a self-contained database which is password protected- each individual user has a separate log in to ensure security. SimPro is an internet based program, also password protected for each user on desktop, and on tablet devices. The engineers use the tablet devices when out on jobs and each tablet is password protected itself, controlled by the director, Darren Mayne. Should he decide to block a user access to a tablet, he can do this remotely. User passwords for SimPro can be changed by the office manager in order to block users on there too, should an employee leave, for example. Information stored on our computers is stored remotely on our server, which is locked in a room in our office. This server information is backed up to another server, by the IT company we use to set it up and maintain it.
How long we store information for?
Due to the nature of our industry, we do keep information for as long as a customer returns to us. Boiler warranties can last up to a decade and so a customer may require our services throughout that whole time. Should we come across a customer in our database who we have not worked for in over 6 or 7 years, we may delete their information, as it is unlikely they will suddenly use us again, and information can be re-obtained in the event that they do.
Who do we share our data with?
We only share customer information with relevant parties, such as Gas safe register; we need to share customers’ details, and install work carried out for them, with Gas Safe to abide by industry rules and regulations. We also share our data with the providers we use for storing it- these include SimPro, Xero (Accounting Database), E-Tech (IT provider), and Infoserve (IT provider). These companies abide by the GDPR themselves, and we have copies stored of their privacy policies.
Keeping up to date
Our staff attend regular informative meetings on the GDPR guidelines. The information is then shared between the employees in meetings, to ensure everyone is aware of changes and regulations to abide by.
In the event of data breaches
In the event of leaked data, the person in question would be dismissed immediately, their passwords and access to our servers blocked. We would assess the extent of the breach, in terms of how much information has been leaked and where the information has been leaked to. Customers and the ICO- Information Commissioner’s Office- would be notified of the breach.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
Send an email to admin@maynegasheating.co.uk
Write to us at: 2 King Edward Street, Grimsby, DN31 3JD.
We will not sell, distribute or lease your personal information to third parties unless we have your permission.
However, there are special situations in which we may need to share access to your Personal Information without your explicit consent. For example;
To comply with a legal obligation
To prevent or investigate possible wrongdoing in connection with the website
To protect the personal safety of users of the website or the public
To protect against legal liability
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. An admin fee may be payable. If you would like a copy of the information held on you please write to 2 King Edward Street, Grimsby, DN31 3JD.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the maynegasheating.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.